Cancellation
& Refund Policy
Thank you for choosing our
learning content and software. We strive to provide you with the best learning
experience and user-friendly software. However, we understand that
circumstances may change, and you may need to cancel your purchase and request
a refund. Please read the following cancellation and refund policy carefully.
Cancellation Policy:
1.1. Cancellation requests
will only be considered if they are submitted within 7 days of the
original purchase date.
1.2. To cancel your
purchase and request a refund, please contact our customer support team via [support@phibonacci.com].
Provide your order details, including the purchase date, order number, and any
relevant information related to your request.
1.3. We reserve the right
to verify the validity of the cancellation request and may require additional
information or documentation before processing your refund.
Refund Policy:
2.1. Refunds will only be
issued for eligible cancellations in accordance with the cancellation policy
mentioned above.
2.2. If your cancellation
request meets the criteria, we will initiate the refund process within 5-6
working days of receiving your valid request.
2.3. Refunds will be
issued in the original form of payment used for the purchase. If the original
payment method is no longer available, we will work with you to find an
alternative refund method.
2.4. Please note that any
transaction fees or charges associated with the original purchase or refund
process (such as bank fees, payment gateway charges, etc.) may be deducted from
the refund amount. These charges are beyond our control and may vary depending
on your location and the payment method used.
Non-Refundable Items:
3.1. Certain learning
content or software may be labeled as non-refundable. These items are clearly
indicated at the time of purchase, and the cancellation and refund policy does
not apply to them.
3.2. Additionally, anyno
items that have been used, accessed, or downloaded may not be eligible for a
refund.
Contact Information:
For cancellation and
refund requests or any other inquiries related to our learning content and
software, please contact our customer support team at:
Email: support@phibonacci.com
Phone: +91-8140131000
Address: 5, Aaryans Corporate Park, Thaltej,
Ahmedabad - 380059, India
Please note that this
cancellation and refund policy applies only to our learning content and
software. Different policies may apply to other products or services offered by
us. We reserve the right to modify or update this policy at any time, and any
changes will be effective immediately upon posting on our website or notifying
you through other appropriate channels.
We appreciate your
understanding and cooperation. Should you have any questions or concerns,
please do not hesitate to contact our customer support team.