Cancellation & Refund Policy

Thank you for choosing our learning content and software. We strive to provide you with the best learning experience and user-friendly software. However, we understand that circumstances may change, and you may need to cancel your purchase and request a refund. Please read the following cancellation and refund policy carefully.

Cancellation Policy:

1.1. Cancellation requests will only be considered if they are submitted within 7 days of the original purchase date.

1.2. To cancel your purchase and request a refund, please write to our customer support team at support@phibonacci.com. Provide your order details, including the purchase date, order number, and any relevant information related to your request.

1.3. We reserve the right to verify the validity of the cancellation request and may require additional information or documentation before processing your refund.

Refund Policy:

2.1. Refunds will only be issued for eligible cancellations in accordance with the cancellation policy mentioned above.

2.2. If your cancellation request meets the criteria, we will initiate the refund process within 5-6 working days of receiving your valid request.

2.3. Refunds will be issued in the original form of payment used for the purchase. If the original payment method is no longer available, we will work with you to find an alternative refund method.

2.4. Please note that any transaction fees or charges associated with the original purchase or refund process (such as bank fees, payment gateway charges, etc.) may be deducted from the refund amount. These charges are beyond our control and may vary depending on your location and the payment method used.

Non-refundable Items:

3.1. Certain learning content or software may be labelled as non-refundable. These items are clearly indicated at the time of purchase, and the cancellation and refund policy does not apply to them.

3.2. Additionally, any items that have been used, accessed, or downloaded may not be eligible for a refund.

Contact Information:

For cancellation and refund requests or any other inquiries related to our learning content and software, please contact our customer support team at:

Email: support@phibonacci.com

Phone: +91-8140131000

Address: 5 Aryan Corporate Park, Thaltej, Ahmedabad - 380059, India

Please note that this cancellation and refund policy applies only to our learning content and software. Different policies may apply to other products or services offered by us. We reserve the right to modify or update this policy at any time, and any changes will be effective immediately upon posting on our website or notifying you through other appropriate channels.

We appreciate your understanding and cooperation. Should you have any questions or concerns, please do not hesitate to contact our customer support team.